Sources of Power in Organization Essay Example | Topics and Well Written Essays - 1250 words

Sources of Power in Organization - Essay Example According to Murphy and Willmott (2010), power is needed to direct the system because it has a formal chain of command in which some responsibilities are essential regardless of the performers. Moreover, some positions in an organization have access to greater resources or their contribution is crucial. Therefore, the significant of power processes in the organization is attributed to the organizational relationships, both vertical and horizontal (Miller, 2008). Sources of Power According to Daft and Marci (2010), leaders at all levels in the organization access power that sometimes end up unrecognized or underused. The leaders may have the power of expertise where influences are as a result of improving and communicating specialized ideas. It comes from the superiors’ credibility with lower level employees, and the experience of work a person has worked in the firm is significant. Moreover, the education qualifications, and perception that an individual has extra ideas on a specific topic can also be the source of expert power. For instance, a lower level secretary may have expert power because he or she has extra details about how the company operates. Meanwhile, she or he can make suggestions on how to increase income via costs reimbursements. However, expert power may result in the ethical problems when it is used to manipulate others or used to obtain an unfair advantage. For instance, accounting firm may obtain additional revenue by ignoring the importance of the accuracy of financial reports that they examine in an audit. Daft and Marci (2010) indicate that referent power may occur when one person perceives that his or her goals are related to another person in the organization. ... The second person may opt to influence the first to take actions that will allow both to attain their objectives. Because they share the same interests, the first person will perceive the other’s use of referent power as beneficial. However, for this power to effective some kind of empathy must exist between the parties. Griffin and Moorhead (2011) claim that identification with others assists to enhance the decision maker’s confidence that increase individual referent power in the organization. According to Griffin and Moorhead (2011), reward power is the situation where individual’s ability to influence the behavior of others by offering them something desirable. Reward power could encourage persons to be selfish and not in the interest of others. Daft and Lane (2005) indicate that coercive is a source of power that is the opposite of reward power. Many organizations have used a system whereby they systematically sack the lowest performing employees in the orga nization on an annual basis. Â  According to Daft and Lane (2005), coercion is used in the situation where there is an inequality of power. It is perceived that an individual who are faced with coercion issues may seek a counterbalance by creating relationships with others, and powerful people end up leaving the organization. Thus, in the organization that practices the coercion power, the alignments usually come to an end in the long run (Champoux, 2010). Murphy and Willmott (2010) indicate that power in the organization can be exercised in various ways that include upward, downward and horizontally. In an organization, a large amount of power is distributed to top managers by the organization system. However, employees also obtain unequal power to their formal positions and exercise

Service Marketing Take Home Exam Essay Example | Topics and Well Written Essays - 1250 words

Service Marketing Take Home Exam - Essay Example My educational experience has therefore been benefited by these unique characteristics as I have gained a realization of the solitary strengths that remain within the midst of service marketing. I am sure that this will make me realize even more differentiating features in the coming times. Service firms need to have a clear cut direction as to what exactly they want to achieve since services keep on changing with the advent of time. Further, these service firms must realize that they need to give something extra and not just focus on the provision of service alone. The customers look up to these service firms for quality and hence value addition is indeed the order of the day. Moreover these service firms must ensure that they meet the needs of the time and have a very significant niche within the competition that becomes fast every now and then. Lastly, in order to achieve success across the service domains, it is very important that the service firms make use of products from time to time so that an element of tangibility remains with the customers of the service. This is important as the changing times will witness added features for the sake of service firms. Services are usually appreciated by people because these are more personal in nature and hence suit the needs of the people. The element of person-centric forms the basis of their liking and disliking in the long run. Thus it would be correct to state that services are usually dependent on the people in a number of different ways, all of which lead towards brand loyalty and associations. Another reason is that the service domains change over a period of time and usually the element of improvement forms the cornerstone of any service, which indeed is a plus point when spoken about the brand loyalty aspects of service firms. The last reason is that services tend to change on the basis of consumers’ moods,